Well, what can I say about Ken? Should I go on and on about how AWESOME he is to deal with? Or do I include how OUTSTANDING his customer support is? Well, the real answer is, I cant say enough great things about him! I sent him my cylinder back in August. I was just getting it bored, nothing fancy, but thats not the point. I literally shipped the cylinder the day before I hopped on a plane to go 5 hours away to an island called Aruba. Pretty dumb of me, because Ken called me 3 times while I was there, but my phone was back in New Jersey. So I couldn't be there to answer the calls and talk with him. When I got back from Aruba, I listened to the voicemails and he told me that he needed a piston in order to bore it. Now, at the time, I was still sort of a noobie with all this engine stuff, or else I would have known that he needed a piston. So now I had to save up every little penny I had to buy a piston. 3 Months later, I finally gathered enough and ordered the piston (thanks awk!!!). Now, before I go on, do you realize that during those 3 months I made Ken wait to do such a simple job, and he didn't mind at all. I contacted him a few times in between just to keep him updated and his response was a simple, laid back, "No big deal boss". He could of told me that I was just another one of those snotty ass kids that just wastes peoples time, because thats actually what I was doing. Anyway, I sent the piston to Ken, he let me know I got it and said it would be finished by the following week. Tuesday I get an email saying that my cylinder was finished and he needed $15 to ship it back. So I go into my PayPal account and find there to be $12.06 in my balance. Didn't know how I would come up with the money but luckily 245stroker was generous enough to send me a heaping $5! And he told me that all he needed in return was a video of the engine running! (THANKS DUDE) SO NOW, I send the money over on Wednesday, the next day Ken emails me, "Got the payment, Shipping it today". TALK ABOUT FAST HANDLING TIME!!!!!! And what do you know, 2 days later and the FedEx woman drops it off on my door step!
Thanks a lot Ken! I hope to do business with you again! Your a great guy and I'd love to meet you in person!
KEN OCONNOR FOR PRESIDENT I:I
Thanks a lot Ken! I hope to do business with you again! Your a great guy and I'd love to meet you in person!
KEN OCONNOR FOR PRESIDENT I:I